PEER COACH EXPERIENCE

 

Challenge

The new experience must include new messaging and demonstrate the value of peer coaching for new and experienced users.

  • Primary action is to begin the next conversation with the current coach.

  • Must provide a link to the member’s Purpose Profile. This must be clearly visible upon completion of on-boarding.

  • Must show the member’s network (or network potential, in the case of new members) of current and past peer coaches.

To this end, the revised home page is divided into sections:

  1. Network of past coaches and the relationship they’re building with their current coach through guided coaching conversations.

  2. Current fulfillment and actions they’ve committed to taking to improve it.

  3. Discovery and learning resources, including access to their purpose profile.

 

ROI for NEW users

Upon completion of on-boarding, members are navigated to the Peer Coaching Platform Home page. New users require additional messaging, resources, and orientation to the experience while they wait to be matched with their first peer coaching partner.

 

ROI for Experienced members

The value for experienced users is being able to see how the program is helping them expand their network of meaningful relationships and define their purpose. They own their fulfillment by committing to take action in areas of their career and personal life that align with their purpose. The improved experience also provides insights into how the platform is helping the broader community of employees at all levels within the company, beyond their immediate peer level.

BEFORE New user. Not matched.

BEFORE Experienced user. Currently matched.

AFTER New user. Not matched.

AFTER Experienced user. Currently matched.

 

Visualizing the member’s network

 
 
 

Peer coaching conversations

A deep, meaningful relationship develops between peers over the course of 4 to 5 coaching conversations.

In the existing experience, many users were unaware of how to access the notes captured by their peer during previous conversations as there was no indication that progress checkmarks at the bottom of the card were active links.

The revised conversation card follows industry convention by utilizing a familiar tab structure, where each tab corresponds to a conversation within the set.