Work history

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04/2022 - 10/2023

Limeade

Manager, User Experience Design & Research

Shaped, nurtured, and managed a team to refine the product experience for an HR-tech company dedicated to promoting employee well-being and engagement within organizations.

• Partnered with leaders in Product Management, Engineering, and Technology to define and align on a unified product vision and comprehensive roadmap to provide clear direction for product development and enhancement.

• Crafted a conceptual prototype that served as a visual representation of the long-term product vision and value proposition, and which played a pivotal role in sales demonstrations, ultimately retaining 10 of 10 at-risk customers representing $12M+ in revenue.

• Managed projects end-to-end while mentoring and coaching designers and researchers, providing guidance, feedback, and professional development opportunities.

• Implemented DesignOps from scratch and cultivated a user-centric culture across the organization.

• Balanced conflicting priorities, complex technical constraints, and urgency with ensuring that short-term iterative improvements ladder up to long-term vision.

04/2022 - 02/2023

ThriveDX

Instructor, User Experience

Adjunct instructor for San Diego State University Global Campus and California State University, Long Beach.

• Delivered comprehensive online instruction to adult learners, tailored to diverse skill levels ranging from beginners to advanced practitioners.

• Administered engaging curriculum modules covering key UX principles, methodologies, and best practices, including user research, prototyping, usability testing, and interaction design.

• Monitored student progress, assessed learning outcomes, and adapted teaching strategies as needed to optimize learning effectiveness and student satisfaction.

• Facilitated online discussions and collaborative activities to encourage knowledge sharing, peer learning, and community building among students.

• Stayed informed of industry trends and emerging technologies in UX design, integrating relevant updates and examples into course content to ensure its relevance and currency.

01/2021 - 04/2021

Bounteous

Senior Experience Designer & CONSULTANT

Provided specialized product design expertise and guidance to businesses or organizations seeking to enhance the usability and accessibility of their products and effectively meet the needs of their users.

• Collaborated closely with the myCoke Mobile app team to define user flows, refine UI, and implement new features, increasing consistency user experience across platforms.

• Launched an initiative to refine the myCoke design system and color palette to improve usability, consistency, and accessibility.

• Initiated and led requirements gathering, feature prioritization, and design and prototyping efforts to deliver an enhanced Fiserv payouts portal.

01/2016 - 04/2018

West Monroe Partners

Senior Consultant, Customer Experience, Digital Strategy & Design

Created user-centered experiences serving consumer and enterprise clients in a wide variety of verticals, including healthcare, finance, insurance, and retail.

• Fostered cross-pollination of ideas and leveraged deep interdisciplinary expertise to bridge previously unforeseen gaps between different practice areas, unlocking new market opportunities and offerings that resonated with diverse client segments.

• Responsible for evolving CX and EX interactions and touchpoints in response to client needs, including business objectives alignment, heuristic analysis, audience research, journey mapping, persona development, information architecture, and user experience design.

• Contributed significantly to shaping the firm’s Digital Strategy & Design practice.

• Delivered compelling presentations and workshops to communicate design strategy, facilitate stakeholder buy-in, and drive consensus on project direction.

• Mentored interns and junior consultants, providing guidance on best practices and fostering a culture of continuous learning and growth within the team.

01/2013 - 01/2016

Graphic Design

Between 2013 and 2016, I honed my design skill set while working at Starbucks Global Headquarters, Microsoft Central Marketing Group, and a boutique studio. I relished opportunities to surprise and delight with thoughtful design details. I collaborated on brand strategy initiatives and designed graphics, illustrations, packaging, merchandise, and editorial layouts in collaboration with art directors, copywriters, and packaging engineers.

Much like digital product design, physical packaging design requires an in-depth understanding of the customer, such as their shopping habits and home storage needs. This realization made the transition from graphic designer to product (UX) designer an exciting one, as it afforded opportunities to apply my knowledge of cognitive science and behavioral economics in a new arena.

View my graphic design portfolio

10/2005-10/2009

Spanish-English Interpretation & Translation

My experiences living abroad in Argentina and Spain as a young adult inspired me to use my foreign language skills and compassion for others to enhance communication between people of different cultures and backgrounds.

Interpretation:

• Provided services at community events and conferences for attendees with limited English proficiency.

• Supplied simultaneous interpretation of weekly city council meetings and daily news broadcasts for multiple municipalities and provided audio dubbing for film production.

• Able to maintain a high level of concentration to clearly relay ideas across cultures and render spoken messages accurately and completely.

Translation:

• Supplied written translation services for multiple industries, meticulously proofreading all documents prior to delivery to systematically reduce errors and maintain quality.

• Prioritized tasks and effectively managed a large workload to meet tight deadlines and schedules.

2001-2005

University of California, Santa Barbara

BA in Fine Art and Spanish