Work history
04/2022 - 10/2023
Limeade
Manager, User Experience Design & Research
Shaped, nurtured, and managed a multi-disciplinary team to refine the design and user experience for a SaaS company dedicated to transforming employee well-being and engagement.
Reduced time-to-market by successfully integrating UX design and research early in the product development process.
Successfully integrated off-shore UX operations.
Lead efforts to align multiple teams towards a cohesive experience strategy, vision, roadmap, and goals.
Developed experience processes and documentation and facilitated the adoption of a unified UX approach.
Jumped in to execute a prototype user experience to bring the vision to life.
04/2022 - 02/2023
ThriveDX
Instructor, User Experience
Adjunct instructor for San Diego State University Global Campus and California State University, Long Beach.
Delivered online instruction to adult learners on the foundations of UX design, including empathizing with users, building wireframes and prototypes, and conducting research to test designs.
Provided an encouraging and engaging online learning environment that supported student success.
Monitored student progress and assisted learners in accomplishing established objectives and milestones.
Provided timely written feedback and grades to students on coursework.
04/2021 - 11/2021
Imperative
Director, Product Experience
Stewarded product design enhancements for an HR Tech SaaS startup on a mission to increase workforce engagement through scripted coaching conversations.
Collaborated closely with the leadership team to hone the product story and brand messaging for investor relations.
Cultivated a culture of user-centricity through UX best practices and processes.
Identified transformation opportunities within the product experience to alleviate friction and demonstrate value.
Stayed hands-on, driving the product strategy and delivering compelling user experience concepts, flows, and prototypes.
01/2021 - 04/2021
Bounteous
Senior Experience Designer
Contracted to strategize and execute effective UX solutions within tight constraints.
Collaborated with the myCoke mobile app team to conduct an audit of their existing UX. Led the effort to tokenize the design system and streamline their color palette.
Drove the ideation and execution of next-level design and UX strategy for the Fiserv payment portal.
09/2018 - 09/2020
project202
Senior experience designer & consultant
Drove the end-to-end design process and deliverables for a variety of user experience challenges.
Applied and promoted design principles and best practices to produce high‑quality, innovative design solutions in fast-paced, results-oriented environments.
Confidently articulated how design solutions fulfilled user needs, business goals, and technical constraints to key stakeholders and executive leadership.
Collaborated with multidisciplinary teams to gather feedback on and evaluate the feasibility of proposed designs.
Championed usability and user-centric approaches across UX and development.
01/2016 - 04/2018
West Monroe Partners
Senior Consultant, Customer Experience, Digital Strategy & Design
Collaborated with clients across healthcare, finance, insurance, and retail industries.
Leveraged best practices in customer and employee experience to elevate and improve the effectiveness of clients' digital experiences to drive business results.
Conducted research to help organizations gather actionable customer insights to inform improvements to products and services and increase customer satisfaction.
Connected the customer experience to operations to boost efficiency and reduce labor costs.
Mentored two Customer Experience interns.
01/2013 - 01/2016
Graphic Design
Between 2013 and 2016, I honed my design skill set while working at Starbucks Global Headquarters, Microsoft, and Tether. I relished opportunities to surprise and delight with thoughtful design details.
Much like digital product design, physical packaging design requires an in-depth understanding of the customer, such as their shopping habits and home storage needs. This realization made the transition from graphic designer to product (UX) designer an exciting one, as it afforded opportunities to apply my knowledge of cognitive science and behavioral economics in a new arena.